Microsoft Dynamics 365 can digitally transform the public sector, the government, and almost any organization by eliminating reliance on legacy systems, databases, and paper-based services. It provides the platform and tools that equip organizations in deploying seamless, end-to-end, multi-device, multi-channel digital case management systems –that allow users to transact their business while online, without having to resort to printing forms or calling a service center. The key advantages of Microsoft Dynamics 365 are its; scalability, extendibility, flexibility, maintainability, and interoperability as well as its seamless integration with other applications and services on the Microsoft Cloud (including SharePoint, Power BI, OneDrive, Teams, Power Automate, Power Apps amongst others). Some of the key benefits that Microsoft Dynamics 365 can bring to all sectors are:
SkyTeam works collaboratively with you to quickly deploy, implement, and customize your CRM solution. We can help you to maximize your investment, extending your CRM solution to meet various scenarios such as citizen service, case and licensing management, workflow management, and analytics.
Dynamics 365 Customer Insights is an end-to-end customer data platform (CDP) that has been developed to let you understand your customers in more depth—helping your marketing, sales and service professionals deliver personalized experiences at every interaction. As your customer data is generally scattered across a variety of sources, Customer Insights easily amalgamates this data and utilize AI and Machine Learning to get a ‘360-degree’ view of your customers as well as detailed insights and recommendations to help you provide the highest level of service. Other features of the add-on include:
Microsoft Dynamics 365 for Customer Service helps unify the way you engage with customers and provide meaningful service at every interaction to meet their rising expectations. Learn more about your customers through every contact and provide them with additional service options. Access to a knowledge base helps customers answer their own questions, with agents just a phone calls away if extra help is required.
Dynamics 365 for Customer ServiceFeatures:
Microsoft Power Platform is a unified set of technologies and tools to customize, extend, and build intelligent business applications. It provides robust business intelligence capabilities to enhance Office 365 and Dynamics 365 business solutions. Power Platform includes low-code and no-code development toolsets so any process can be rapidly automated, simply integrated, and securely extended to outside systems. With integrated AI and machine learning, and a flexible business intelligence and reporting model you can empower your workforce to take advantage of personalized dashboards providing top-to-bottom real-time visibility and predictive analytics.
Power Platform is a collection of services that connect existing systems to improve individual and team productivity, streamline business processes, and provide better insights for decision-making. Power Platform provides easy-to-use technology and tools to accelerate application development and empower non-developers to create applications and automated workflows. At SkyTeam, we use this integrated application platform for easily and quickly build intelligent business applications, automate workflows and integrate systems to improve IT delivery. Powerful BI insights are then available to really drive efficiency.
The Power Platform comprises of three solutions –Power Apps, Power and Power BI. Together the three solutions come together to form a powerful integrated application platform.Power BI, Power Apps and Power Automate each represent best-of-breed solutions. Power BI unlocks insights and intelligence, Power Apps converts that intelligence into action through transformative applications that can be built in a matter of hours and Power Automate makes business process orchestration easy.
Microsoft Power BI, Microsoft’s self-service business intelligence application, is a suite of business analytics tools used to analyze data and share insights. Power BI enables everyday users to connect with and gain insights from their data.Power BI enables you to harness data from Excel spreadsheets, on-premise data sources, big data, streaming data and cloud services, and allows you to connect to hundreds of data sources.
AI Builder is tightly integrated with Power Platform so that users can simply click on visual prompts to add AI-enabled controls to their mobile or web. It connects to data in the Power Platform’s Common Data Service, where users store and manage data from business applications. AI Builder allows you to easily automate processes and predict outcomes to help improve business performance. AI Builder is a turnkey solution that brings the power of Microsoft Artificial Intelligence through a point and click experience. Using AI Builder, you can add intelligence to your apps even if you have no coding or data science skills.
SkyTeam leverages AI Builder capabilities with PowerApps Studio to:
Power Virtual Agent is the latest Dynamics 365 AI-based end-to-end solution enabling organizations to transform customer service through the power of artificial intelligence (AI).
Power Virtual Agents let “subject matter experts” in your organization(customer service, sales, marketing, finance, HR, and so on) create bots with a guided, no-code graphical interface. Think of it as democratizing bot creation. No data scientists, developers, coding, or AI expertise is needed. Because Power Virtual Agents are part of the Power Platform, you can use the prebuilt connectors to have your bot talk to your backend systems or call an API.You’ll be able to create a chatbot that can work inside of Teams, in a Facebook Group, and text message, as well as in a little control that you can embed in your application.
Power Virtual Agents rely on Microsoft’s Bot Framework, which lets developers build chatbots. So, if you do want to add some code or more complex capabilities, Azure Cognitive Services and Bot Framework are just a few clicks away.